Refund Policy

Refund / Returns Policy

We want all our customers to be completely satisfied with our products, if you are unhappy with your purchase for any reason please get in touch with us at enquiries@sunsetcandles.co.uk and we will be happy to assist you.

If you change your mind, please first notify us at the email address above, or call 01476 568733, and return your item(s) within 14 working days of purchase for a full refund.  Items must be returned in perfect condition, unopened and in their original packaging.  Refunds will be made once items have been received.  If there has been no error on our part, we will only refund the cost of goods, the return costs of the item(s) are at your cost. 

Item(s) should be returned to:  

Sunset Candles, 11 Ermine Close, Grantham, NG31 9PA

For goods that are faulty, contain incorrect items or damaged products, please contact us immediately and we will make alternate arrangements to correct your order. Any problems need to be reported within 7 working days of receipt and returns made within 14 working days.

A full refund or replacements will be given for any damaged or faulty items.  Please send us an email with photographs of the damaged items, along with your name and address, to enquiries@sunsetcandles.co.uk, within 3 working days of receiving the items.

Please do not discard the items until the issue is resolved.  On occasions we may ask for the damaged or faulty items to be returned, at our cost.